FHF

FHF Spa.
These policies are designed to ensure a safe, hygienic, professional, and relaxing environment for all clients and staff, while protecting the business in line with South African law.

By booking an appointment or receiving a service at FHF Spa, you agree to the following terms and conditions:

1. Appointments, Bookings & Deposits

  • All appointments must be secured with a 50% deposit, payable via EFT or QR code. Payment must be immediate and cleared (real-time). Proof of payment (POP) must be sent or forwarded to confirm and secure the appointment.
  • A booking is considered confirmed only once the deposit has been received.
  • Appointments may be made via WhatsApp, telephone, or in person (walk-ins), subject to availability.
  • Prices are subject to change without prior notice.

2. Cancellations, Rescheduling & No-Shows

  • Cancellations or rescheduling must be done at least 24 hours before the appointment.
  • Deposits are non-refundable.
  • Deposits may be carried forward once only if rescheduling is done within the required notice period.
  • Late cancellations (less than 24 hours) or no-shows will result in forfeiture of the deposit.
  • No refunds are issued for confirmed bookings or completed services.

3. Arrival Time & Late Policy

  • Clients must arrive 10–15 minutes early for consultation and preparation.
  • Late arrival may result in a shortened treatment or cancellation, without refund.
  • If additional time is required due to late arrival and the spa is able to accommodate it, an additional charge of R200.00 per 30 minutes will apply.
  • FHF Spa is not obligated to extend treatment time if it impacts other bookings.

4. Payments

  • Payments are accepted via EFT, or QR code.
  • Full payment is due immediately after service completion.
  • Promotions or discounts cannot be combined unless stated otherwise.

5. Client Conduct & Behaviour

  • Clients must treat staff and other clients with respect and courtesy.
  • Abusive, aggressive, inappropriate, or discriminatory behaviour will not be tolerated.
  • FHF Spa reserves the right to refuse or discontinue service without refund if conduct is deemed unacceptable.

6. Cellphone Usage

  • No cellphone use is permitted during facial or manicure treatments, unless approved by the technician for emergencies.
  • This ensures hygiene, treatment effectiveness, and a tranquil spa environment.

7. Children Policy

  • No children are allowed in the spa due to space, safety, and relaxation standards.
  • Exceptions apply only if:
    • The child is the client, or
    • The child is accompanied by a parent and a nanny or caregiver who provides full supervision.
  • FHF Spa does not provide childcare or play facilities.

8. Health, Safety, Disclosure & Patch Tests

  • Clients must disclose all relevant medical conditions, allergies, sensitivities, injuries, skin concerns, or previous reactions prior to treatment.
  • Patch tests are mandatory for treatments such as (but not limited to) hair tinting, eyelash tinting, brow tinting, and similar chemical-based treatments.
  • Patch tests must be conducted at least 1 hour prior to the scheduled treatment.
  • Clients who decline or fail to attend a required patch test will not be treated, and deposits may be forfeited.
  • FHF Spa will not be held liable for adverse reactions where required information or patch testing was declined or ignored.
  • The spa reserves the right to decline treatment if it may compromise client health or safety.

9. Hygiene, Cleanliness & Spa Environment

  • Strict hygiene and sanitation standards are maintained at all times.
  • Clients must follow technician instructions during treatments.
  • No eating is permitted within the spa premises.
  • No smoking, vaping, sniffing, or inhaling of any substances is permitted anywhere on the premises.
  • No alcohol consumption is allowed on the premises.
  • No use, possession, or consumption of drugs or dagga is permitted at the spa.
  • Any client who is intoxicated or under the influence of alcohol, drugs, or illegal substances will not be permitted to receive treatment and may be asked to leave the premises without refund.
  • Non-clients are not permitted in treatment areas without approval.

10. Photography & Media

  • Photography or video recording inside the spa is only permitted with management approval.
  • No images or videos of staff or other clients may be taken without consent.
  • Client images may be used for marketing purposes only with consent.

11. Personal Belongings

  • Clients are responsible for their personal belongings.
  • FHF Spa is not liable for loss, theft, or damage to personal items.

12. Refunds, Complaints & Service Adjustments

  • All services rendered are non-refundable.
  • If a client is not satisfied with a treatment, concerns must be reported within 24 hours of the service.
  • Concerns reported after 24 hours will not be eligible for correction or adjustment.
  • Where applicable, corrections or adjustments may be offered at management’s discretion.

13. Promotions & Loyalty Offers

  • Promotions are valid for the stated period only.
  • Loyalty rewards are non-transferable and not redeemable for cash.
  • Expired promotions will not be honoured.

14. Confidentiality & POPIA Compliance

  • Client personal information is processed in accordance with the Protection of Personal Information Act (POPIA).
  • Client data is used only for bookings, communication, and service delivery.
  • Client contact details will not be shared with third parties without consent.

15. Right of Refusal & Policy Amendments

FHF Spa reserves the right to:

  • Refuse service
  • Cancel appointments
  • Amend policies when necessary

to protect staff, clients, and business operations.

16. Acceptance of Policy

By booking an appointment or receiving treatments at FHF Spa, clients confirm that they have read, understood, and agreed to this policy.